We know a thing or two about designing and creating the perfect bridesmaid dresses. Our collection features stunning one-shoulder gowns, timeless dusty-blue bridesmaid dresses, delicately embroidered dresses and many more. The only question is: how will you choose your favourite one?
Green Bella Dress
We hope that you will love everything you buy from us, however, if this is not the case, we are here to assist and will refund or exchange any item you are unhappy with providing you return it to us in a saleable condition. The return must be back with us within 14 days of the date of the delivery of your order.
Please note you will not be refunded shipping charges
Please note that all sales of jewelry products are final, and we do not offer returns or exchanges for these items.
To administer your return please scroll to the bottom of our home page and under the ‘Customer Services’ section select ‘Delivery and Returns’. There is then a link that says ‘Start Return’
For UK orders we offer a subsidised paid tracked returns option, this service costs £5.00 and will be deducted from your refund.
For this, we will send you a link to our tracked returns service via Royal Mail where you can print out a returns label.
Return your parcel to the nearest Royal Mail post office, where it will be sent back to us on a tracked service, ensuring that your item returns safely. They will give you a receipt, please hold onto this.
You do not need a printer as you will be presented with an option to generate QR code which can be shown at a post office, where they will print the label for you,
Alternatively, you can return the items yourself at your own cost but you must still inform us prior through our returns portal as explained above. ‘Start Return’
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.
Please return to the below address:
Raishma
133 Green Street,
Unit 1C Halley Rd,
London E7 8JF
For further information on our Terms and Conditions please refer to this page on our website.
Orders placed for Non UK destinations, we do not provide a prepaid label service and the customer can send back the item with their own preferred courier.
Please return to the below address:
Raishma
133 Green Street,
Unit 1C Halley Rd,
London E7 8JF
UK
All our orders have an extensive 3 personnel check before dispatch.
We will not be liable for any damage done to the outfit once the goods are dispatched, including any issues with zips, boning and beading, that may occur if care is not taken by the customer during trying on and wearing.
We are happy to assist and repair any outfit if damage does occur but you will be responsible for the cost of this and the associated delivery costs.
It may not be possible to give full instructions on each garment therefore if in doubt Dry Clean only.
An item is only deemed faulty due to manufacturing fault only. If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund. If the product is faulty we will issue you with an Returns reference number and advise you on the most suitable way to return the goods. Please remember that:
All returned items that have been deemed to be Faulty, will be carefully checked for stitching defects, misprinting and fabric faults.
