Caroline Gown

RETURNS

We hope that you will love everything you buy from us, however, if this is not the case, we are here to  assist and will refund  or exchange any item you are unhappy with providing you return it to us in a saleable condition. The return must be back with us within 14 days of the date of the delivery of your order.

Please note you will not be refunded shipping charges 

Please note that all sales of jewelry products are final, and we do not offer returns or exchanges for these items.

To start a return please log in HERE.

To administer your return please scroll to the bottom of our home page and under the ‘Customer Services’ section select ‘Delivery and Returns’. There is then a link that says ‘Start Return’

For UK orders we offer a  subsidised paid tracked  returns option, this service costs £5.00 and will be deducted from your refund.

For this, we will send you a link to our tracked returns service via Royal Mail where you can print out a returns label.

 Return your parcel to the nearest Royal Mail post office, where it will be sent back to us on a tracked service, ensuring that your item returns safely. They will give you a receipt, please hold onto this.

You do not need a printer as you will be presented with an option to generate  QR code which  can be shown at a post office, where they will print the label for you,

Alternatively, you can return the items yourself at your own cost but you must still inform us prior through our returns portal as explained above. ‘Start Return’

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

Please return to the below address:

Raishma

133 Green Street,

Unit 1C Halley Rd,

London E7 8JF

For further information on our Terms and Conditions please refer to this page on our website.

International Returns

Orders placed for Non UK destinations, we do not provide a prepaid label service and the customer can send back the item with their own preferred courier.

Please return to the below address:

Raishma

133 Green Street,

Unit 1C Halley Rd,

London E7 8JF

UK

Care of Items

All our orders have an extensive 3 personnel check before dispatch.

We will not be liable for any damage done to the outfit once the goods are dispatched, including any issues with zips, boning and beading, that may occur if care is not taken by the customer during trying on and wearing.

 We are happy to  assist and repair any outfit if damage does occur but you will be responsible for the cost of this  and  the associated delivery costs.

It may not be possible to give full instructions on each garment therefore if in doubt Dry Clean only.

Faulty items

An item is only deemed faulty due to manufacturing fault only. If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund. If the product is faulty we will issue you with an Returns reference number and advise you on the most suitable way to return the goods. Please remember that:

• Faulty products that were purchased over 30 days ago  are not eligible for refund or exchange,
• We will replace or refund  faulty items provided that the fault is not the result of misuse. Please see our  faulty products as a result of misuse section for more information.
• Faulty or Damaged items must be reported either by phone/in-writing /email within 24 hours of receiving the order in the UK and 7 days overseas. A returns form must be included with any faulty or damaged item returned, with a clear description of the fault or damage.
• We cannot offer any compensation for Faulty or damaged items not reported within this period.

Faulty products as a result of misuse

All returned items that have been deemed to be Faulty, will be carefully checked for stitching defects, misprinting and fabric faults.

• We cannot replace or issue a refund for a misused product.
• We will return the misused item back to you if you are happy to incur the administration & shipping costs of £9.99 (this does not include any collection costs or international shipping costs - if we have arranged for a specialist courier to collect the item or we need to return it abroad, the cost will be additional).
• We will hold the product for a maximum of 30 days, after this period we will dispose the item.

Start a return